1 reviews | Active since May 2020
Is Medihelp becoming just another insurance company?
I am a member since 1997 with Medihelp. I consider them a professional and good Medical Aid. But after going to the GP the 1st time this year for extreme back pain I noticed the GP consulation and X-rays was paid out of my savings fund. After 27 years I don't bother to read the benefits changes from year to year any more - I trust my medical aid has got my best interest at heart. Now I see the Annual day-to-day benefits will only be given after depletion of savings account funds. WHAT!!!! So I pay an extremely high premium every month, but must first use my own savings to pay a GP? I am SHOCKED! It seems medical aids are now becoming like insurance companies with loopholes to avoid paying. I am not impressed with this new rule and thought it best to warn other members who just see provider paid and not from what fund it was paid from.
Thank you for taking time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Thank you for taking time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
