Intimidating, aggressive customer service agent.

Intimidating customer service agent. I was approved 1 month relief in August for my payment. This was however taken off my account and when I spoke to the customer care team they said it would be returned, it was. Literally 10 minutes after it had been paid back into my account I received a text and numerous emails saying I owe the full amount. I called and spoke to a lady and she explained that in September I would pay my normal amount and then in October and November I would pay the premium outstanding. After this conversation I was bombarded with calls and emails saying I must pay within 14 days. I spoke to, what as I can only describe as the rudest agent I have ever encountered. I was not disputing the fact that I owed the money but, from her attitude you'd think I personally owed her money. She constantly interrupted me, spoke over me and I felt very intimidated by her. I ask that Medihelp listen to the conversation as her attitude was disgraceful. Once the payment has been settled I will change my medical aid and I expect an apology from Medihelp and maybe a conflict resolution course for this particular agent