Insurance fails again

<p>I am on a PRIME 1 NETWORK plan, have been with Medihelp since 2014 and have never claimed. 4 weeks ago I was diagnosed with multiple sclerosis, which is degenerative autoimmune disease. As my service provider, Medihelp was made aware as I needed chronic medication to be approved. We have been in communication for the past four weeks and after receiving confirmation of the approval, (which took three weeks to obtain) I called them to make sure that everything was in check. They then told me that there was a co-payment to which they are only paying for 40% of the total amount as the medication I have requested is not on their reformery list! I have been in communication with this company about a chronic disease and in four weeks not once was this ever sent to me or brought up. Had I known, my neuroligist and I would have chosen a medication according to their list. I find it absolutely disgusting that they treat their clients like this, especially when dealing with chronic diseases. I have called in about four times regarding this and no one has assumed responsibility, instead I get told that I have 2 options, either I choose a medication on their list or I pay them more each month to go onto a better network! I'm shocked that after wasting 4 weeks of my time and given me the worst service that I'm being asked to compromise or pay them more money. I think it's now up to them to compromise and amend the relationship. This has caused me unnecessary stress when in a very vulnerable state. I expect a lot more from the people who take my money every month without question yet when in need it is struggle to get them to help. </p>