Incorrect Membership

I've asked to change our plan of unify to Dimension prime 2 at that time I was not under the impression that there was 2 different options in that option , they automatically assumed that I want the more expensive option this was in December already that this issue raised its February already and nothing has been done as yet they have deducted R4890.00 January and I let them know immediately that this is not the option I wanted , as I was scaling down from the pervious plan we had. Now again they deducted that same amount after they sent my husband a sms saying that our membership is suspended since January's Premium didn't go through so after they suspend us they still deduct so unacceptable as people work with a budget these days and they assume they can take your money as they please NOT ON!!!