TB
Tarri B
1 reviews | Active since Jun 2011
03 Mar 2017, 13:57
Incorrect deductions and statement reflections and poor feedback!
<p>Please see my enclosed statement.</p> <p>The medihelp deduction is not reflecting from the 1st March 2017.</p> <p>I paid a direct transfer on the 27th Feb and then you debited my account on the 1st March 2017.</p> <p>Why is this not reflecting? account ********** </p> <p>I have attached proof of my deposit and proof of the debit order you guys took.</p>
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Replies (2)
Medihelp's replyOfficial
03 Mar 2017, 14:24Dear tdbotes
The contents of your complaint have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Best regards,
Medihelp's reply03 Mar 2017, 14:24
Official
Dear tdbotes
The contents of your complaint have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Best regards,
Medihelp's replyOfficial
06 Mar 2017, 07:37Dear tdbotes
As per Ms du Plessis’ telephone conversation with you on 3 March 2017, all payments made with regards to your monthly subscription from December 2016 until February 2017, was received. In addition to the monthly subscription payable, an amount must also be made towards your loan account and these payments will reflect on your summarised loan statement.
Kind regards
Medihelp Customer Care
Best regards,
Medihelp's reply06 Mar 2017, 07:37
Official
Dear tdbotes
As per Ms du Plessis’ telephone conversation with you on 3 March 2017, all payments made with regards to your monthly subscription from December 2016 until February 2017, was received. In addition to the monthly subscription payable, an amount must also be made towards your loan account and these payments will reflect on your summarised loan statement.
Kind regards
Medihelp Customer Care
Best regards,