Inconsiderate service from Medihelp

Yesterday,l rushed my 68 year old husband to the trauma unit. He is diabetic and had blurry vision, chest pains and suffers from gastro reflux. He had a sever pain going down his left arm. The doctor produced a note for his immediate admission. The note includes treatment plan and ICD 10 codes. Despite this we were presented with another list to authorise admission. The person at Medihelp wanted us to go back to the trauma unit to do radiology and pathology. My husband was in severe pain and she called herself a Sister who is medically trained to cross examine the Doctor about his diagnosis. She was unsympathetic to our plight. When the scans and vitals that she demanded were sent through via email by the hospital,we were told it would take one hour to view them and make a decision, It was now close to 4 o'clock, the knock off time at Medihelp. We were told to check back the next morning for authorisation. What would Medihelp have done if during the night my husband suffered a heart attack or a stroke?We pay high medical subscriptions to avoid a scenario where we will not be denied treatment at a private hospital when it is needed. My question is why should I continue to belong to a Medical Aid that refuses to appreciate the urgency of a situation and refuses to help in the time of an emergency. Who sends me from pillar to post when's person can't even walk to get medical information, who second guessed a doctor on their preferred provider list and refuses authorisation at a hospital also on their list. I have been with Medihelp for the past 15 years and I will not tolerate this bad, inhumane and inconsiderate service!!!