INCOMPETENCE AT ITS FINEST, THE WORST MEDICAL AID IN THE COUNTRY

THIS IS THE WORST ORGANISATION YOU CAN DEAL WITH!!!!!!!!!!! THEY ARE INCOMPENTANT AND MAKE IT EXTREMELY DIFFICULT FOR YOU REGARDLESS OF YOUR SITUATION!!!!! THEY LITERALLY DO NOT KNOW WHAT THEY ARE DOING!!!!!!!! ITS THE WORST COMPANY I HAVE EVER DEALT WITH, I SPOKE TO AN AMANDA IN THE CALL CENTER WHO WAS ABSOLUTLEY RUDE, SHE SAYS SHE UNDERSTANDS MY SITUATION, I TOLD HER UNFORTUNELTY YOU DONT, I LOST MY DAD AND MUM IN 2 YEARS, I AM 28 YEARS, SHE THEN SAYS SHE CAN HELP ME AND CUTS THE CALL, I THEN SPOKE TO A LYELL HEIN IN THE CALL CENTER, SAME THING HE CUTS THE CALL ON ME. MY MUM PASSED AWAY, THE DEATH CERTIFICATE WAS SENT, THEY SAID SENT A CANCELLATION LETTER FOT THE 30TH OF SEPTEMBER, MY MUM PASSED ON THE 16 OF SEPTEMBER, THEY CALL THIS MORNING TO SAY THEY NOT PAYING FOR ANY CLAIMS BECAUSE WE CANCELLED THE POLICY????????????????????????????????? LITERALLY GUYS STAY AWAY!!!!!!!!!!! PAY THAT R200 MORE FOR PEACE OF MIND!!!!!!