In pain and no authorization and no timeline

I joined this scheme October 2017 and paid every claim. To my utter dissatisfaction, I am in excruciating pain and my GP referred to me hospital for admission only to get there and be told that authorization is pending an investigation as it's not yet a year that I am on the scheme. To my horror, Medihelp cannot provide a timeline for this investigation and this is pathetic. We pay for medical aid for emergencies and now I must sit back in pain and discomfort because they don't know how long an investigation will take. The admissions department was told that it could take up to 2 weeks, really? Should someone suffer with pain for 2 weeks. To make matters worse, I now read other reviews on this site and it seems like I made a big mistake choosing this scheme. Where was this waiting period and clause added i.e. if you claim in time frame of under a year, investigation will be done? I have never heard such nonsense especially when this is an emergency case as my stomach is extremely swollen and painful. Why can you not provide a timeline, people's lives are at risk so it makes no sense at all.