Im Being Held Liable for a Medihelp Membership I could not cancel in December 2019 due to Their Company being Closed During Business Days for Vacation

Medihelps Rules and terms and conditions state that it is the members responsibility to notify the Medical aid cancellation prior to the cancellation date,

I have been trying to contact Medihelp from the 21st of December however Medihelp had decided to shut down their entire Admin for that December period making them inaccessible, I then proceeded to notify my broker, who is a registered broker with Medihelp on the 27th of December to Notify her that I am struggling to make contact with Medihelp,

I was only able to contact Medihelp on the 2nd of January at THEIR soonest availability as they had been closed over the Business working days in December 2019,

I explained all of this to the first agent I spoke to, even that agent understood that this was not my fault and escalated my cancellation to be backdated to December 2019,

Medihelp refused to acknowledge that I was unable to cancel due to their business being closed, I was told that by Alfredo Johnson THAT I WILL PAY FOR JANUARY SUBSCRIPTIONS and that I am liable even though they were closed and I could not request a cancellation form in order to cancel my services, I was also told that the broker is not an employee of Medihelp even though they are registered with Medihlp to action requests. MEDIHELP has been persistently threatening me to pay or they will blacklist me, defaming my impeccable credit score and sending me constant letters of demand, I keep being met with the same response despite all my evidence submitted and non of my legal questions have been addressed in a professional manner, I have forwarded a call log reflecting all attempted calls, my email to my broker as well as a copy of their terms and conditions requesting a reasonable explanation for the decision to hold me liable for a service I clearly had no intention of using,

In all this time not a single person attempted to contact me from Medihelp in order to resolve this issue, I have been the one running after Medihelp to resolve this, and this is the service they INSIST I pay for.

This is nothing less than corporate bullying, why would a company insist on swindling subscriptions for a service they have not even provided. Talk about Ethics and good corporate governance,

Nothing less than ****s on the street holding a gun to your head, just in blue collars.