Ignoring their customers

I asked to change to another plan. They declined, asking for a reason. I emailed them back explaining that my income was reduced, and I need to downgrade. They did not respond. A week later I reply again, asking for feedback. I was ignored. A few days later I rep**** yet again asking for a response. Again ... silence. So, I cancelled my subscription. Even then, I received no acknowledgement. I eventually had to phone, wasting my airtime, and insisted that the Call Centre agent sort it out immediately.

So, due to their bad customer services, I switched to Discovery. Hopefully Discovery's service sucks less.