I need to share our story about the dismal treatment that Myself and my brother have received from Medihelp this past year.

I need to share our story about the dismal treatment that Myself and my brother have received from Medihelp this past year.

After our Mother unexpectedly committed suicide in May 2022, we realized that we were all still on a family medical aid plan with Discovery with my now-dead mother as the main member. we figured this would be an issue so we asked a consultant to come and see us and help guide the two of us during this difficult time to make the right choices.

This consultant convinced us to cancel with Discovery and sign over to Medihelp, which we did under his advice. Shortly after this the consultant left the company and the two of us were left in the dark as to what needed to be done next, we never received any kind of communication from Medihelp whatsoever, no medical aid cards, not even a medical aid number we could use in case of emergencies but money was going out of our account every month to Medihelp.

after a few months of struggle, we elected to contact Discovery to see if we could go back to them, we followed the cancellation process as the Discovery agent that came to see us had advised, shortly after Medihelp continued to take the money out of our accounts after many failed attempts to make contact with someone to assist we decided to turn the debit orders around in hopes of someone making contact.

the result was a string of threats over sms and eventually, we were handed over to a law firm who have now continues to make threats, however at least this firm has the decency to call every now and then. in the end, the two of us have now decided to just pay the R3000 Medihelp is so desperate for so they can hopefully just leave us alone, we should never have left Discovery in the first place.

Be careful of the advice you get from so-called professional consultants, they are just in it to make a buck and bounce.