CVdv
Chantelle Van der vyver
1 reviews | Active since Oct 2024
19 Oct 2025, 14:09
Huge co-payment for life-threatening operation
Very disappointed with Medihelp Medical Aid.My Mother needing a serious neck operation — where the risk of paralysis is high if it’s not done — was told there’s a co-payment of R18 300. This is a huge amount for anyone already facing a medical crisis as a pensioner. It’s heartbreaking that members pay monthly for years expecting support in emergencies, only to face such high out-of-pocket costs when it matters most. Medihelp should review these co-payments and show more care and fairness toward their members.
Helpful (0)
Replies (6)0
Replies (6)
Medihelp's replyOfficial
20 Oct 2025, 10:21Dear Chantelle Van der vyver
Medihelp has taken note of your complaint. In order for the Scheme to attend to your enquiry, you are kindly requested to furnish Medihelp with your mother's membership number or identity number.
Upon receipt of the requested information, your enquiry will be attended to.
Kind regards
Medihelp Customer Care
Medihelp has taken note of your complaint. In order for the Scheme to attend to your enquiry, you are kindly requested to furnish Medihelp with your mother's membership number or identity number.
Upon receipt of the requested information, your enquiry will be attended to.
Kind regards
Medihelp Customer Care
Medihelp's reply20 Oct 2025, 10:21
Official
Dear Chantelle Van der vyver
Medihelp has taken note of your complaint. In order for the Scheme to attend to your enquiry, you are kindly requested to furnish Medihelp with your mother's membership number or identity number.
Upon receipt of the requested information, your enquiry will be attended to.
Kind regards
Medihelp Customer Care
Medihelp has taken note of your complaint. In order for the Scheme to attend to your enquiry, you are kindly requested to furnish Medihelp with your mother's membership number or identity number.
Upon receipt of the requested information, your enquiry will be attended to.
Kind regards
Medihelp Customer Care
Medihelp's replyOfficial
21 Oct 2025, 09:43Dear Chantelle Van der vyver
Thank you for the feedback. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Thank you for the feedback. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Medihelp's reply21 Oct 2025, 09:43
Official
Dear Chantelle Van der vyver
Thank you for the feedback. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Thank you for the feedback. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
CVdv
Chantelle Van der vyver's updateReviewer Update
23 Oct 2025, 10:18Still no feedback from an actual consultant — only an AI-generated response. Pathetic service.
CVdv
Chantelle Van der vyver's update23 Oct 2025, 10:18
Reviewer Update
Still no feedback from an actual consultant — only an AI-generated response. Pathetic service.
Medihelp's replyOfficial
23 Oct 2025, 10:50Dear Chantelle Please take note that Medihelp has contacted the member telephonically on 21 October 2025 and provided feedback regarding this complaint. Kind regards Medihelp Customer Care
Medihelp's reply23 Oct 2025, 10:50
Official
Dear Chantelle Please take note that Medihelp has contacted the member telephonically on 21 October 2025 and provided feedback regarding this complaint. Kind regards Medihelp Customer Care
CVdv
Chantelle Van der vyver's updateReviewer Update
23 Oct 2025, 15:37Please take note that the member (my mother) was the one who called Medihelp — there was no call received from Medihelp as stated. During this call, the patient was informed that she has to pay the amount of R18,300 once again.
It is extremely disappointing and shocking that a pensioner has to pay such a large amount out of pocket. People should be made aware of Medihelp’s high co-payments before joining, as this places unnecessary financial stress on vulnerable members.
It is extremely disappointing and shocking that a pensioner has to pay such a large amount out of pocket. People should be made aware of Medihelp’s high co-payments before joining, as this places unnecessary financial stress on vulnerable members.
CVdv
Chantelle Van der vyver's update23 Oct 2025, 15:37
Reviewer Update
Please take note that the member (my mother) was the one who called Medihelp — there was no call received from Medihelp as stated. During this call, the patient was informed that she has to pay the amount of R18,300 once again.
It is extremely disappointing and shocking that a pensioner has to pay such a large amount out of pocket. People should be made aware of Medihelp’s high co-payments before joining, as this places unnecessary financial stress on vulnerable members.
It is extremely disappointing and shocking that a pensioner has to pay such a large amount out of pocket. People should be made aware of Medihelp’s high co-payments before joining, as this places unnecessary financial stress on vulnerable members.
Medihelp's replyOfficial
24 Oct 2025, 08:36Dear Chantelle Thank you. Medihelp will provide you with feedback regarding the above. Kind regardsMedihelp Customer Care
Medihelp's reply24 Oct 2025, 08:36
Official
Dear Chantelle Thank you. Medihelp will provide you with feedback regarding the above. Kind regardsMedihelp Customer Care