Hospital pre authorization / Higly Upset and totally disgusted

I have been a Medihelp prime 3 medical aid client from Medihelp from 01/04/2019 I was informed that I was accepted immediately with no waiting periods or anything. 14 Oct 2019 I had to be hospitalized. The hospital phones Medihelp for pre authorization for me. I was informed because I was not more the one year with them they have to do an investigation on me Knowing that I went to my doctor and from the doctors room I was informed that I should fo to hospital ASAP. Because of the investigation I could not have been hospitalized and I was forched to pay R15100 . 00 before I could be submitted by the hospital because Medihelp still wanted to investigate. Its now been more then a week back and they are still investigating and can still not pre authorized the hospital. Please note that I have been a very healthy person and this is my first time ever to go to hospital for something and now I have to deal with this investigation stuff, surely after more then a week Medihelp can supply me with a answer???? No i am still waiting. If I had mot payed the hospital on the spot who knows what could have happened??? I am so disappointed in medihelp every time that I email or phone they can only say they are still investigating. CLEARLY if you dont find anything then surl there is nothing !!!! But no Medihelp only wants your money each month but when you need your medical aid they are on a shopping spree with investigation ???? Realy over a week Highly upset with them and no matter how hard you try to get answers they will just say we are still busy The day I got my medical aid with them it said wapproved with immediate affect and now ???? Surely they have dubble standards and does not care about the client health at all they just want your money. Realy hope that this will get an answer from them but I highly doubt it as this will also first need to be investigated for more than a week