1 reviews | Active since Jul 2016
Hospital Autorization….PATHETIC..
<p>I changed medical aid to Medihelp….BIG MISTAKE!!! I have never received such pathetic service. My husband needs to go in for operation, I app**** for pre-authorisation on Monday, I had to phone in on Tuesday it took 15min for the consultant to answer the phone….PATHETIC. now there is stories about 1 year from joining and it needs to be investigated before authorisation can be issued. If I am in an accident will this also be investigated before authorisation will be issued. NO one told me any of this when I signed up for the ****py medical aid…who ever can pull my recording when I signed up. Its now Thursday still no authorisation number. All the consultant told me was you can go in for the operation but I have to pay the deposit to the hospital until the authorisation is issued. REALLY Previous medical aid you phone in 2 min you have authorisation. THIS IS THE WORST MEDICAL AID EVER!!!!</p>
Dear potbelinda
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Dear potbelinda
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Dear potbelinda
You have been contacted with confirmation that Medihelp conducts an investigation into all applications for hospitalisation, medical procedures and chronic medication in order to determine the non-disclosure of information on a member’s medical history in the first year of membership. Consequently Medihelp investigated the reason for the hospitalisation request. You were informed of the fact that we obtained information not declared on your application form and that an appeal letter will need to be submitted.
The general practitioner will be submitting his medical questionnaire on Monday, after which we will have a feedback for you.
Kind regards
Medihelp Customer Care
Dear potbelinda
You have been contacted with confirmation that Medihelp conducts an investigation into all applications for hospitalisation, medical procedures and chronic medication in order to determine the non-disclosure of information on a member’s medical history in the first year of membership. Consequently Medihelp investigated the reason for the hospitalisation request. You were informed of the fact that we obtained information not declared on your application form and that an appeal letter will need to be submitted.
The general practitioner will be submitting his medical questionnaire on Monday, after which we will have a feedback for you.
Kind regards
Medihelp Customer Care