Horrific Service

We have recently joined Medihelp after being with our previous medical aid for 15 years. We have had nothing but terrible service. We have been waiting for three weeks for an investigating officer to see if we were dishonest in our application in disclosing a pre-existing conditions. The reason for the scan ordered by the Dr is to assess if my husband has a condition or not, as he has never been told he has a condition hence why nothing was disclosed. I think it is totally ********* that for the next 12 month should any one of our family members require any form of authorisation we would have to wait this length of time regardless how critical the situation is! I see in the last 10 days all the compliants are to do with this exact problem, maybe you need to review your process and manner in which you deal with this.