HORRIBLE SERVICE FROM MEDIHELP

Medihelp has horrible customer service! We have been with them for years now but seriously considering to move to another medical aid. I am currently 7 months pregnant and have a maternity plan where you get 10 Dr visit's. to date I have paid all my appointments in cash and Medihelp has only covered 2 of the 10 you should get. After multiple calls they then said that the ICD codes used was not correct but they can't give guidens as to what codes should be used to process the claims. I have mailed them with adjusted codes on invoices that has not been processed since August and September from the Gynae on the 19th of October and still have not heard anything from them. Sick and tired of being told to wait for the turn around time with no results!!! This is financially straining. Paying over the R10 000 per month for medical aid and would expect some kind of service???