Horrible experince

In the past few months I've struggled with Medihelp. Their services and staff seem fantastic, all until they must show you what they can do. I've been waiting 3 weeks for forms, all in order to receive my chronic medication. And I'm still waiting for permission to go see a specialist since march. I've followed up a couple of times and every time I receive the same response of "Yes Sir, we'll send it right away." And "You are approved Sir I'll send the verification right away." This is horrible service and customer care on their side.