Harassment and unfair charges
<p>I joined Medihelp in July 2016 and I paid them twice and used my medical aid only one time at a pharmacy for medication. I was very disappointed in their medical aid as they did not cover everything . I then sent them an email as to that I want to cancel my scheme with them which they now say I must pay for that month which I cancelled with them it started of with R400 and now it is up to R3300. They keep on harraaing me with emails the whole day now. They've sended me almost 10 emails up to now for the whole day so far. I keep telling them that they cannot keep me responsible for a months payment if I have cancelled with them. Now they say that they going to blacklist me in 30 days and that I will be responsible for their lawyer fees etc. how can I let them understand that I do not owe them anything if I have cancelled . </p>
Dear maya-meyer
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Dear maya-meyer
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Dear maya-meyer
As the Scheme could not get hold of your telephonically, a letter explaining the outstanding amount, was sent to you.
Membership fees are payable until the end of the month during which termination notification has been received. This is also app**** in the case of termination of membership due to non-payment of membership fees. The member will be liable to pay fees for the full period of coverage.
You membership was terminated on 30 September 2016, as requested on 9 September 2016 and your last payment was due at the end of August 2016 for September 2016. Due to your failure to pay at the end of August 2016, the debt collection process was started.
You remain liable for the outstanding fees.
Kind regards
Medihelp Customer Care
Dear maya-meyer
As the Scheme could not get hold of your telephonically, a letter explaining the outstanding amount, was sent to you.
Membership fees are payable until the end of the month during which termination notification has been received. This is also app**** in the case of termination of membership due to non-payment of membership fees. The member will be liable to pay fees for the full period of coverage.
You membership was terminated on 30 September 2016, as requested on 9 September 2016 and your last payment was due at the end of August 2016 for September 2016. Due to your failure to pay at the end of August 2016, the debt collection process was started.
You remain liable for the outstanding fees.
Kind regards
Medihelp Customer Care