1 reviews | Active since Oct 2014
Grandmother died - no response whatsoever
<p>My grandmother passed away and I've been trying to cancel her membership.</p> <p>I have not had a single response from Medihelp in 3 days after sending numerous emails.</p> <p>I have been informed by phone that regardless if she died on the 2nd of January she must pay up for the full month!</p> <p>Yet I still need to email them the cancellation request and someone will get back to me.</p> <p>Another useless Customer "service" department - but they love taking your money!</p> <p>ZERO compassion - not sure I would want to be with the "medical aid".</p>
Dear Michaela001
Please accept Medihelp’s sincerest apologies for the delay in responding to your previous enquiry and for any inconvenience or frustration you may have suffered as a result thereof.
Medihelp has always been renowned for our good track record in terms of service delivery, but from your enquiry it is evident that you have not experienced the high quality service our members have become accustomed to.
Medihelp is committed to rendering an effective service to all its clients and we therefore appreciate it if problems are brought to our attention, as this allows us to improve our service.
In order to enable the Scheme to attend to your enquiry, you are kindly requested to furnish Medihelp with your grandmother's membership number.
Kind regards
Dear Michaela001
Please accept Medihelp’s sincerest apologies for the delay in responding to your previous enquiry and for any inconvenience or frustration you may have suffered as a result thereof.
Medihelp has always been renowned for our good track record in terms of service delivery, but from your enquiry it is evident that you have not experienced the high quality service our members have become accustomed to.
Medihelp is committed to rendering an effective service to all its clients and we therefore appreciate it if problems are brought to our attention, as this allows us to improve our service.
In order to enable the Scheme to attend to your enquiry, you are kindly requested to furnish Medihelp with your grandmother's membership number.
Kind regards
Membership number: **********
I've sent the email 3 times with the membership number, her ID, death certificate and the executer of the estate's details. More I'm not sure I can offer.
Membership number: **********
I've sent the email 3 times with the membership number, her ID, death certificate and the executer of the estate's details. More I'm not sure I can offer.
Dear Michaela001
Medihelp has received the death certificate and your grandmother’s membership was terminated accordingly. The executor’s letter was also requested from the executor. Upon receipt of all the necessary documentation, the matter will receive further attention.
Kind regards
Medihelp Customer Care
Dear Michaela001
Medihelp has received the death certificate and your grandmother’s membership was terminated accordingly. The executor’s letter was also requested from the executor. Upon receipt of all the necessary documentation, the matter will receive further attention.
Kind regards
Medihelp Customer Care