1 reviews | Active since Jul 2017

01 Aug 2017, 16:33

FT Rosous ID ***

<p>I cancelled my medical aid before I could pay my first premium, because I got a mush cheaper option. I now find that an amount of +-R349 000 is listed as written off on transUnion ITC. It is shocking to see this amount, that is totally incorrect. Please removed and provide me with proof as such, and a public acknowledgement/apology that you listed the incorrect amount in ITC. </p>

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Replies (2)
Medihelp
Medihelp's reply02 Aug 2017, 09:09
Official

Dear petro-rossouw-1

Thank you for taking the time to publish your complaint.

You are kindly requested to furnish us with either your Medihelp membership number or your ID number to investigate this matter.

In order to protect your interest, this detail should be provided in a private message, by choosing the "post a private reply" option on this page.

Upon receipt of this information this matter will receive further attention.

Kind regards

Medihelp Customer Care

Medihelp
Medihelp's reply02 Aug 2017, 09:12
Official

Dear petro-rossouw-1

Please ignore the incorrect message regarding the ID number, already provided in the subject of the complaint.

The matter will be investigated and feedback will be provided as soon as possible.

Kind regards

Medihelp Customer Care