Frustrated
<p>I sent through my cancelation letter last month on June 10th, and now I recieve a message stating that I have to pay my account. Which makes no sense as I don't want the service anymore! Still I'm a member, I tried calling them last month and I was on hold for a very long time!</p>
Dear enrico-du-plooy
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Dear enrico-du-plooy
Best regards,
Dear enrico-du-plooy
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Dear enrico-du-plooy
Best regards,
Dear enrico-du-plooy
We endeavour to answer enquiries in the shortest possible time, although this can be influenced when high volumes of enquiries are received.
Since your request to terminate your membership was not signed, you were requested by letter dated 8 June 2016 to provide us with a signed request within 30 days from the date of our letter.
The Scheme received your signed request for termination from your adviser on 5 July 2016 and your membership was terminated with effect from 1 July 2016, as requested. A membership certificate indicating your period of membership was sent to you on 5 July 2016, which you will receive shortly.
Kind regards
Medihelp Customer Care
Best regards,
Dear enrico-du-plooy
We endeavour to answer enquiries in the shortest possible time, although this can be influenced when high volumes of enquiries are received.
Since your request to terminate your membership was not signed, you were requested by letter dated 8 June 2016 to provide us with a signed request within 30 days from the date of our letter.
The Scheme received your signed request for termination from your adviser on 5 July 2016 and your membership was terminated with effect from 1 July 2016, as requested. A membership certificate indicating your period of membership was sent to you on 5 July 2016, which you will receive shortly.
Kind regards
Medihelp Customer Care
Best regards,