HS
Hanlie S
1 reviews | Active since Jun 2021
05 Jul 2022, 04:19
Fnb and medihelp
I canceled my memberahip in June but they still deducted my subscription in July. 5 days later and no one returns my emails or calls. Try to stop it at fnb, lodge 2 complains, nothing as well. Are customer setvice really so bad in sa?
Helpful (0)
Replies (6)0
Replies (6)
Medihelp's replyOfficial
05 Jul 2022, 07:10Dear Hanlie S
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Best regards,
Medihelp's reply05 Jul 2022, 07:10
Official
Dear Hanlie S
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Best regards,
HS
Hanlie S's updateReviewer Update
06 Jul 2022, 09:09At the time your request to terminate your membership was received, our debit orders had already been submitted to the bank. Unfortunately no changes can be made to individual debit orders after the file has been submitted. Further, it can take your bank up to 10 days to notify us if a debit order was not successful. You have also indicated that you contacted your bank to stop the debit order, therefore if your subscription account still indicates a credit balance after the 10 day window period, we will proceed with the refund to you. You will be informed by SMS of the date on which the amount will be available for withdrawal. Kind regards
Medihelp Subscription Administration
Medihelp Subscription Administration
HS
Hanlie S's update06 Jul 2022, 09:09
Reviewer Update
At the time your request to terminate your membership was received, our debit orders had already been submitted to the bank. Unfortunately no changes can be made to individual debit orders after the file has been submitted. Further, it can take your bank up to 10 days to notify us if a debit order was not successful. You have also indicated that you contacted your bank to stop the debit order, therefore if your subscription account still indicates a credit balance after the 10 day window period, we will proceed with the refund to you. You will be informed by SMS of the date on which the amount will be available for withdrawal. Kind regards
Medihelp Subscription Administration
Medihelp Subscription Administration
HS
Hanlie S's updateReviewer Update
06 Jul 2022, 09:13They made the mistake but want me to wait 10+ days before they give me my money back. In the mean time I'm paying more interest on my overdraft and can not fill up my petrol for my car
HS
Hanlie S's update06 Jul 2022, 09:13
Reviewer Update
They made the mistake but want me to wait 10+ days before they give me my money back. In the mean time I'm paying more interest on my overdraft and can not fill up my petrol for my car
Medihelp's replyOfficial
06 Jul 2022, 09:55Dear Hanlie S
The contents have been noted. However, comprehensive feedback on this matter has been provided by the Scheme per email on 5 July 2022.
Kind regards
Medihelp Customer Care
The contents have been noted. However, comprehensive feedback on this matter has been provided by the Scheme per email on 5 July 2022.
Kind regards
Medihelp Customer Care
Best regards,
Medihelp's reply06 Jul 2022, 09:55
Official
Dear Hanlie S
The contents have been noted. However, comprehensive feedback on this matter has been provided by the Scheme per email on 5 July 2022.
Kind regards
Medihelp Customer Care
The contents have been noted. However, comprehensive feedback on this matter has been provided by the Scheme per email on 5 July 2022.
Kind regards
Medihelp Customer Care
Best regards,
HS
Hanlie S's updateReviewer Update
06 Jul 2022, 10:00Yes, I've copied and paste it. You are quick to deduct my money but when YOU made a mistake, you would play for time before you refund my money
HS
Hanlie S's update06 Jul 2022, 10:00
Reviewer Update
Yes, I've copied and paste it. You are quick to deduct my money but when YOU made a mistake, you would play for time before you refund my money
Medihelp's replyOfficial
10 Jul 2022, 13:48Dear Hanlie S
Thank you. Your response have been noted.
Kind regards
Medihelp Customer Care
Thank you. Your response have been noted.
Kind regards
Medihelp Customer Care
Best regards,
Medihelp's reply10 Jul 2022, 13:48
Official
Dear Hanlie S
Thank you. Your response have been noted.
Kind regards
Medihelp Customer Care
Thank you. Your response have been noted.
Kind regards
Medihelp Customer Care
Best regards,