MB
Michael B

1 reviews | Active since Apr 2014

10 Sept 2015, 08:15

Fight for vaccinations claims

Here we go again.<br> <br> This is the second time I have to fight for Medihelp to pay my claim for my daughters vaccinations. I submitted the claim the first time on the 18/08/2015 and was told that there were no codes on the invoice. The NAPPI and ICD codes were on the invoice, so I resent it with my explanation on the 28/08/2015. I have now been told that its not covered. If the person looking processing my invoice would take to seconds to compare the invoice to the standard immunisation schedule on Medihelps website they would match the codes on my invoice to this schedule on their website. Why oh why cant Medihep just to their job. <br> <br> Here we go again. Please call like you did the first time I complained and lets sort this out again.

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Replies (1)
Medihelp
Medihelp's reply10 Sept 2015, 09:45
Official
Hello Mikekim7777,

Thank you for writing to us.

Your complaint was referred to our client services department for investigation and a consultant will contact you in this regard.

Kind regards

Medihelp Customer Care