Failure to communicate when requested
<p>I sent an email to the email address for Applications for chronic and PMB medicine, requesting acknowledgement of receipt of the email. They couldn't be bothered to respond to the client. So days go past and you have no idea whether they received the email, could they see the attached script, was the script in order, etc.</p> <p> </p> <p>No, you have to wait until such time as they contact you with the authorisation.</p> <p> </p> <p>AND this is not the first time this has happened - I complained previously to someone in the call centre but to no avail. </p> <p> </p> <p>If you send an email to the enquiries email address, you at least get an automated acknowledgement of receipt.</p> <p> </p> <p>Why can't the same apply to all their mailboxes? </p> <p> </p> <p> </p>
Dear antonio-f-rodrigues
Thank you for writing to us.
Please accept Medihelp's sincerest apology for the delay in responding to your previous enquiries and for any inconvenience or frustration you may have suffered as a result thereof.
Your complaint was however referred to our client service department for investigation and a consultant will contact you in this regard.
Kind regards
Medihelp Customer Care
Best regards,
Dear antonio-f-rodrigues
Thank you for writing to us.
Please accept Medihelp's sincerest apology for the delay in responding to your previous enquiries and for any inconvenience or frustration you may have suffered as a result thereof.
Your complaint was however referred to our client service department for investigation and a consultant will contact you in this regard.
Kind regards
Medihelp Customer Care
Best regards,
Dear antonio-f-rodrigues
Thank you for writing to us.
Please accept Medihelp's sincerest apology for the delay in responding to your previous enquiries and for any inconvenience or frustration you may have suffered as a result thereof.
Your complaint was however referred to our client service department for investigation and a consultant will contact you in this regard.
Kind regards
Medihelp Customer Care
Best regards,
Dear antonio-f-rodrigues
Thank you for writing to us.
Please accept Medihelp's sincerest apology for the delay in responding to your previous enquiries and for any inconvenience or frustration you may have suffered as a result thereof.
Your complaint was however referred to our client service department for investigation and a consultant will contact you in this regard.
Kind regards
Medihelp Customer Care
Best regards,
Dear antonio-f-rodrigues
Thank you for the great initiative, Medihelp appreciates all suggestions that may help improve our customer service. Development of this suggestion is currently underway, however it is still in the beginning phase and may take some time to complete and implement.
For the interim, your are requested to provide Medihelp between 3 and 5 working days from the date of your email to *** for all prescriptions to be processed. Once the request has been finalised you will receive an authorisation schedule.
I trust this information suffices.
Kind regards
Medihelp Customer Care
Best regards,
Dear antonio-f-rodrigues
Thank you for the great initiative, Medihelp appreciates all suggestions that may help improve our customer service. Development of this suggestion is currently underway, however it is still in the beginning phase and may take some time to complete and implement.
For the interim, your are requested to provide Medihelp between 3 and 5 working days from the date of your email to *** for all prescriptions to be processed. Once the request has been finalised you will receive an authorisation schedule.
I trust this information suffices.
Kind regards
Medihelp Customer Care
Best regards,
Dear antonio-f-rodrigues
Thank you for the great initiative, Medihelp appreciates all suggestions that may help improve our customer service. Development of this suggestion is currently underway, however it is still in the beginning phase and may take some time to complete and implement.
For the interim, your are requested to provide Medihelp between 3 and 5 working days from the date of your email to *** for all prescriptions to be processed. Once the request has been finalised you will receive an authorisation schedule.
I trust this information suffices.
Kind regards
Medihelp Customer Care
Best regards,
Dear antonio-f-rodrigues
Thank you for the great initiative, Medihelp appreciates all suggestions that may help improve our customer service. Development of this suggestion is currently underway, however it is still in the beginning phase and may take some time to complete and implement.
For the interim, your are requested to provide Medihelp between 3 and 5 working days from the date of your email to *** for all prescriptions to be processed. Once the request has been finalised you will receive an authorisation schedule.
I trust this information suffices.
Kind regards
Medihelp Customer Care
Best regards,