Extremely unhappy

Where do i even begin! Nothing is ever paid for by this medical aid. I visited the emergency rooms at constatiaberg hospital that is MY NETWORK hospital. My daughter was seen to and when we were leaving i asked the hospital if there was any bills due, they said no. Medical aid is covering - Then to my suprise a week later i get a call from them saying the medical aid did NOT cover the full amount after agreeing to do so. i had a payment due. Drs on their network is also never covered, so it defeats the point of using their network DR Brey.

Next issue i have is the amount of R894 pm that i pay for my daughter who is a student. Suddenly since April the debit order increased to R2820... They saying the emailed me for proof of studies, yet i spoke to someone in March to have my son added but i explained to the lady that my emails were not working so i gave her a new email address to load as i needed to sort my storage on the email address they had. Never did i receive an email regarding proof of studies, not even a courtesy call to advise me of this! I discovered this all today when i called in to ask about the increased debit order. I advised that she is still a fulltime student and that proof will be sent TODAY. The guy spoke to me like i was an idiot who should know this is needed annually! i advised him that we are only on this plan for about a year so i did NOT know about this! They politely tell me that the extra amounts debited will not be refunded! I will NOT leave this matter like this as i paid R8000 extra thus far and its not like we benefited from anything for this extra R8000!!! I WANT MY MONEY REFUNDED!!! I WILL NOT LEAVE THIS MATTER LIKE THIS