Extremely Bad customer care

I am extremely furious and regret why i took this damn medical aid for my son .This is the second time i am reporting this medical aid and i was told its terminated from inception 1.5.2024 to my suprise again they put through a 5th debit order just now and everyime they do that my bank charges me R100 what the hell am i suppose to do to make sure that this whole debit order nonsense stops. I want all these unpaid debit orders to be refunded why did a senior manager call me last month to apologized and told me this will never happen but i am still being inconienced again as my bank is sitting on minus as we speak due to this debit order and why did you guys send me a termination letter last month but u are still decucting a premium again. I need who ever is responsible to deal with and call me asap alternatively i am reporting this to the board of health care funders cause this is totally unacceptable.