KL
Kelly L

1 reviews | Active since May 2015

04 May 2015, 15:27

Extra Month charged after termination of account

In April 2015 I had contacted Medihelp to inform them that I would be cancelling my medical aid as I am leaving the country.<br> I asked them to debit April and May's instalment in one as my account will be closed on 12/05/2015.<br> They have now debited 3 months off of my account! It would be lovely if I could get through to anyone top query the issue but I have been hold for 45 minutes at a time during the course of the day.<br> <br> Medihelp you are by far the most frustrating company I have ever dealt with. <br>

0
Replies (1)
Medihelp
Medihelp's reply05 May 2015, 09:28
Official
Hello KellyJL,

Your complaint was referred to our membership department for investigation and a consultant will contact you in this regard.

Kind regards

Medihelp Customer Care