1 reviews | Active since Apr 2019
Exhausted benefits with a chronic illness and 3 small children in march
I went to my gp who was not happy with my health at that time and refferd me to a physician. Got to the office and immediately the physician could see something was terribly wrong and wanted to admit me for further treatment. Got to the admissions department and was told that medihelp refused authorization as they suspected that I didn't disclose the medical condition that the doctor was querying. Went back home still in terrible pain. 2 days later I collapsed at home and went to the Er department. Doctor admitted me. Was there for about 17 days different test needed to be done. Bloods taken. My treating doctor was so shocked about the medical aid refusing to pay for other test like the CT scan. Eventually after fighting got authorization with co payment. Was diagnosed with Addison's disease. I haven't been back to work as I still feel sick. But I can't consult as my funds(family) are exhausted. The only way to see a doctor is either I pay for it or doctor admitted me. I'm writing this with a terrible headache, tight chest and whole body pain. Hubby is thinking of taking me to the government hospital at this moment. Oh my hospital stay hasn't been paid as they medihelp is busy investigating. Mind you if it's declined I owe the hospital R54k plus........ So yes very very disappointed with medihelp right now ????. I have 3 small kids who I thought will be OK if they get sick as I have medical cover, was diagnosed with a chronic disease but will have to either pay for doctors appointments or go the government sector. April till December I'll be paying R5k for what actually?
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
