Empty promises and time wasting

gosh, what an unpleasant experience to deal with this company's call centre. after terminating my membership with them more than a year ago they realise they need to pay me a surplus on my savings. So in APRIL after receiving the notice, I send through all the documents to have this done.<br> <br> I am STILL waiting for my refund after numerous calls and emails and absolutely NO feedback or service. I have to speak to a different consultant every time and each time new promises are made only to be once again disappointed. I was requested to send through my signed banking details AGAIN last week Monday with a bank statement attached and am informed on Thursday that the refund is in the next payment run. I received a letter on Saturday stating my banking details are incorrect?? I sent them a statement, from the bank!! How can that be incorrect?? <br> <br> Over the past 2 days I have spent so much time holding on to speak to people just to hear that the finance department is on lunch or in training and followed by another empty promise to get back to me within 15 mins or through the course of the day!<br> <br> I just want this sorted out now. I can safely say ill NEVER deal with Medihelp again