1 reviews | Active since Jul 2013
Double Debit of Premium, Terrible First time experience
<p>To cut the long story short, I am meant to be a New member effective 1 April. I requested my debit order date to be changed to the 25th of each month and was advised that I would need to pay into medihelp before the 1st as debit order run date has been confirmed for 25th. Having spoken to 2 consultants I did so. To my surprise today the 27th my account was debited. I have stressed the fact that I would pay in and I don't want them debiting my account in March nor 1 April. I consider any debit from my account without my permission as Theft especially after I had stressed and mentioned this in writing and telephonically. Bad first experience this has been. As quick as you were to collect my premium, please reverse the payment of R1944 back into my account as simple as you stole from me. My premium was already paid for cover from 1st April. Member: ********** </p>
Dear Fhumi
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Dear Fhumi
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Dear Fhumi
Thank you for your complaint; feedback regarding your subscription has been provided telephonically.
Kind regards
Medihelp Customer Care
Dear Fhumi
Thank you for your complaint; feedback regarding your subscription has been provided telephonically.
Kind regards
Medihelp Customer Care
Seeing that nothing was done from your end... this matter could have been avoided. Unpleasant experience and I not even a member as yet technically speaking. Please ensure going forward that the communication from your consultants is clear as they should be advising the customer especially since we are not privy to what they see, after all... it is their job.
Seeing that nothing was done from your end... this matter could have been avoided. Unpleasant experience and I not even a member as yet technically speaking. Please ensure going forward that the communication from your consultants is clear as they should be advising the customer especially since we are not privy to what they see, after all... it is their job.