1 reviews | Active since Nov 2016

21 Aug 2017, 15:41

Dont care

April 2017 the dr said I need to get to hospital immediately, he thought it was internal bleeding. It was 1h00 (in the middle of the night) and they've send ER24 ambulance. Now after more than 4 months I received sms's from ER24 saying if I don't pay, they will hand me over. I NEVER received any bill and thought it was paid by Medihelp. I contacted Medihelp and just received an email telling me I had to use Netcare911, they wont pay. If you are in a life and death situasion in the middle of the night and they send you an ambulance are you to send it back and ask for another one?????? I still haven't received any bill from ER 24! Pathetic service from both parties!

0
Replies (1)
Medihelp
Medihelp's reply22 Aug 2017, 07:12
Official

Dear antoinett-van-rooyen

Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.

The complaint will be responded to by one of our consultants.

Kind regards

Medihelp Customer Care

Best regards,