sB
suzanne B

1 reviews | Active since Jul 2022

13 Feb 2025, 13:37

DOES NOT COVER CHRONIC ILLNESSES DO NOT BELIEVE THEIR 'PAMPHLETS'

i am on the medmove plan, I was assured that they cover the Care for 271 PMB diagnoses and all CDL conditions. As also stated in their "pamflet". this is however NOT the case. I have to pay out of pocket for my chronic medication and when i tried to email and call them regarding this they responded with only the premium packages pay for those (which is over R10 000). basically saying oops sorry for misleading you with our "pamphlet" but we do not cover it. i get help for the first two months after that, they wash their hand from the situation. my chronic illnesses fall under the 26 or 27 basic chronic illnesses any medical aid has to cover. except for medihelp of course. I am a young adult and can't afford more than a hospital plan, even if they could just cover a percentage of the medication each month it would help. but that is too much to ask for.

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Replies (1)
Medihelp
Medihelp's reply13 Feb 2025, 13:48
Official
Dear suzanne B

Thank you for taking the time to bring your complaint to our attention. We have noted its contents and are currently investigating the matter.
 
One of our consultants will respond to the complaint.
 
Kind regards
 
Medihelp Customer Care