Dissapointed, Stay Away

<p>December is a time to relax and enjoy time with the family.</p> <p> </p> <p>Unfortunately we had an incident and needed to see a doctor quickly. We used to app and website to try and find the closest GP, but unfortunately this was more than 60KM away. We repeatedly try to phone Medihelp only to find out that they are closed during this period (29 December). We knew that the closer GP was not on the necesse plan, but that the hospital was. Without being able to talk to Medihelp, we proceeded to visit the GP first. They then referred us to Radiology at Netcare Alberlito, which is definately on the network list. </p> <p> </p> <p>We obviosuly had to pay everything cash, but that is fine as we were under the impression that we would get something back. I mean, we have not missed on one payment. Today I was told that our claim was rejected due to the referring doctor not being a part of the network doctors. I mean: We were in crisis and we could not get hold of anyone. We were confident that we would be covered as the hospital was on the list, but no.</p> <p> </p> <p>This is just a warning: rather stay away from this medical aid. In a time of need you will most probbaly be left in the dark to fend for yourself. I have referred many of my friends and family to this scheme and I deeply regret it. I will make sure that everyone I meet knows that you can't trust this medical aid.</p>