Disrespectful behaviour

I am extremely disappointed with Medihelp's disorganized methods, their neglect, their unprofessional and disrespectful demeanor and complete ignorance on the aspects that they should be experts in. And, I've only been with them for two months.

1) I was promised that I would have PMB Cover for my cancer, during my waiting period and beyond. However, they are still not granting it to me, even though The Council for Medical Aids considers my cancer entitled to PMB level of care. This is **************.

2) As a result, my cancer medication hasn't been approved. I am supposed to take Hydrea capsules (chemotherapy) four times a week, as well as blood thinners. If I don't take this medication, I will get a blood clot, have a heart attack or stroke. If the information from the Council of Medical Aids is not enough to prove to you that I am entitled to PMB level of care, this should.

2) The Oncology Department also takes ages and ages to reply to emails sent to them (at least the emails that I send). Maybe you guys have a lot of time, but us cancer patients don't. Show some respect.

2) Another issue is that there is a MAJOR communication gap between Medihelp's agents and their email correspondents. Several times, my doctors have spoken to MediHelp agents where they said the exact opposite of the correspondence that I have received via email. For example, when I visited my psychiatrist about a month ago, the receptionist called MediHelp and an agent told her that I don't have any benefits and that I would be completely responsible for the payment of the consultation, even though I had existing PMB benefits for it. I did pay for it and claimed it from MediHelp and it was paid for in full from my PMB benefits.

I told them that I would write a bad review and here it is.