Dishonesty

A claim was submitted to Medihelps Dental Risk in January, which they declined. They advised the codes were not covered. I phoned Medihelp to see if this could be processed against my savings. The gentleman said yes. I must please submit a claim and get in writing. I submitted a claim accordingly. I was told this would again be sent to Dental Risk and then back to Medihelp for processing. I followed up a few times. This process took longer than the 7 working days they advised. They marked it as urgent. I used different portals during this time to follow; phone calls, member chat zone, emails but always using the same reference number. Out of all these times. I got 3 approvals and confirmation that it will be processed from my savings. One confirmation even indicated that it will be paid on the 10th of Feb. I followed up again, as the money was not reflecting in my account. I ended up paying the dentist out of my own pocket, as the provider became impatient too. Medihelp now changed their story again, saying they need feedback from Dental Risk and marked it as urgent. They are not simply misleading, they are dishonest. I have no faith in their commitments and follow through.