Disgusting service. Completely ********* company

I contacted Medihelp to query if I needed to get a GP referral to see the gynae (specialist) for my 12 week pregnancy scan. I was told that I do not need a referral for this. I went to see the gynae, and to my surprise received a bill for the specialist (which they said I need to pay the 20% co-payment as I did not get a gp referral, and also got the pathology bill which they did not cover at al, because I did not get the GP referral to the specialist.

Medihelp came back to admit they had made an error on their part, and paid for the 20% co-payment for the specialist, but now however say it is my responsibility to pay the pathology as I did not get a referral.

They stated the below: Please take note that pathology services requested by a specialist is subject to referral by a Necesse network general practitioner (GP) and pre-authorisation. No specialist referral was obtained prior to services rendering and therefore no payment will be made towards this account.

As mentioned before, if I got the initial GP necesse referral, the specialist as well as the pathology would have been covered without any problems.

They now will not take any responsibility.

I will be taking this further, as feel they are being completely *********. My husband and myself have been patients of Medihelp since 2009 (almost 10 years!), and all my accounts are in good standing. I cannot believe that a company of their stature can be this *********, and put me as a pregnant lady through this stress of having to pay unexpected costs which should in actual fact be covered by them.