Disgusting and ********* conduct

It has been 4weeks of waiting with no positive response from the medical aid in respect of a hospital admission investigation which is being conducted. Every time you contact the call centre you are provided with inadequate information and you are told they are still busy investigating, only to find out later that the information you are given is inconsistent and mis-leading. I was told that the investigation can take between 24hrs to 4 weeks to be concluded. My husband is currently is agonising pain awaiting confirmation from the medical aid. As a member you are also dis-respected by the call centre agent and advised that there is no point in calling everday, in not so many words telling me that I am wasting my time. Medical aid in expensive in itself and even though they continue to deduct their contributions, you are still not provided with the services you are paying for and require. This is utter nonsense, they need to put themselves in the members shoes, if the tables were turned what would they have done!!!!!!! A very unhappy client. Medihelp your service is poor and disgusting and your agents have no ethics in dealing with clients, no empathy or sympathy.