PZ
Pam Z

1 reviews | Active since Nov 2012

30 Mar 2017, 16:04

disgusted by Dischem Chronic Medication Service

<p>after 10 years of excellentt servive with Optipharm, Medihelp dicides to outsource dispensing of their membrs chronic meds to DISGUSTING DISCHEM. Just a month with Dischem, to day I am on my last medication and sdsuddenly the most disgusting Lulu with her Manager Ronelle have the nerve to say "I am sorry, your March meds wont be delivered unless you make a levy payment of R83+" Firstly no one from Dischem has had the decency to call me or sms me wrt co-paAYMENT, ON THE2O MARCH 11:23AM SOMEONE FROM DISCHEM CALLED ME TO SAY THAT ALTAZOR HAS A COPAYMENT, AND SHE WANTED TO KNOW IF IM FINE WITH THEM DISPENSING A GENERIC INSTEAD, I GLADL SAID YES. ONLY YESTERDAY LULU CALLED WHILST I WAS BUSY AT 2:17 AND I ASKED HER TO CALL WITHIN 30 MINS, TODAY AT 2:21 CALLS WITH AN ATTITUDE OF "I OWN 51% OF DISCHEM SHARES AND I DONT CARE WHAT YOU HAVE TO SAY UNLESS YOU PAY R83+". I PUT ALL THIS BLAME ON MEDIHELP AS THEY OUTSOURCED THIS HORRIBLE SERVICE PROVIDER WHO CHARGES FOR DISPENSING FEE AND I DONT KNOW WHAT ELSE. RONELLE TTHE MANAGER SAID " IF YOU PAY TODAY" I WAS ANNOYED I CUT THE CALL. WHO THE HELL DO THEY THINK THEY ARE, CAN I RISK MY HEALTH FOR A LOUSY R83 SHOULD I HAVE BEING INFORMED. MEDIHELP YOU ARE RESPONSIBLE FOR RESOLVING THIS, AND BY TOMORROW I WANT MY MEDICATION DELIVERED!!!!!!!!!!ANYONE OUT THERE PLEASE LETS PETITION AGAINST USE OF DISCHEM FOR OUR CHRONIC MEDS!!!</p>

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Replies (1)
Medihelp
Medihelp's reply31 Mar 2017, 06:52
Official

Dear PHELADI.Z

Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.

The complaint will be responded to by one of our consultants.

Kind regards

Medihelp Customer Care