Disappointing Service Received

I recently had an ugly fall which resulted in my having to have an emergency hip replacement procedure.<br> My surgeon was not able to properly diagnose my operation until i was admitted to the Olivedale Clinic the night before my operation. Once i was dropped off by ambulance at the hospital i had to have an ex-ray taken for my surgeon to decide if the hip replacement was necessary or not. . After being terrible misdiagnosed by another hospital, my hip had actually broken completely which resulted in no blood supply to my leg. As i was hospitalized and sedated for the excruciating pain, i was not able to phone Medihelp to confirm that the prosthesis chosen would actually be covered. One can understand that my first concern was to prevent the loss of my leg, and the upcoming major hip replacement operation i had to face. To cut a long story short, i have had a terrible time converting my various medical accounts to a PMB status, only to find that the full cover of my prosthesis was not met, as we did not use the one and only one approved by Medihelp. I am not been told that i need to cover the members portion of R17,000.00. This is not fair as i did not have time to 'shop' around