1 reviews | Active since Jul 2016

27 Jan 2023, 11:54

Disappointing service

I urgently need assistance, from a manager. We're having issues with my parents approval for a procedure and we're not getting assistance. I brought them over from Sizwe due to the excellent service I received in the past and this is now very embracing for me, they've had no joy since they joined. Everything they require is endlessly problematic.

Thanks

0
Replies (2)
Medihelp
Medihelp's reply30 Jan 2023, 06:07
Official
Dear William J
 
Thank you for taking time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
 
The complaint will be responded to by one of our consultants.
 
Kind regards
 
Medihelp Customer Care 
Medihelp
Medihelp's reply30 Jan 2023, 06:11
Official
Dear William J

You are kindly requested to furnish the Scheme with the membership number of your parents or the identity of the principal member.

Upon receipt of the requested information, your enquiry will be attended to.

Kind regards

Medihelp Customer Care