Disappointing Medical Aid

I have been dealing With Lucille Gouws since receiving such bad customer service and so many ******* non payments. For some reason medihelp always finds ways not to pay medical bills and if you don't fight with them and leave it as it the members end up paying the unnecessary bills that needed to be paid by them.

She is an awesome person to work with. However these days I battle to get hold of her and don't know if messages are being relayed to her to contact me back.

Lucille Gouws can you please contact me urgently regarding my Jubi R enquiry that was refused payment by medihelp due to not being registered however I received paperwork from the hospital yesterday that was sent to Medihelp that the medication was authorized under section 21 to save my life. All the relevant authorization letters and motivation letters was sent to medihelp to state that no other medication worked for me reason being the last resort. It made me wonder? It seems that medihelp would of rather had the doctor let me die than to save my life since they are now looking for reasons not to pay the medication but all the proper procedures was followed to have this medication authorized to save my life!!