DISAPPOINTING - KEEP AWAY FROM MEDIHELP

I app**** for membership in June 2018 and was afforded a plan which did not meet my requirements. I decided to "upgrade" in Jan 2019. As a result of having a plan not covering what I thought, I ended up with some huge medical bills. I also had an unfortunate event where my life partner died in my arms in November, and required trauma counselling, which MEDIHELP refused. (I should add, that they only send me a letter 6 weeks later to inform me that the authorization was not authorized). As a result of paying a lot of expenses out of my own pocket, I did not pay my December membership fees, I was very unhappy with the service, or lack thereof. I contacted the fund to arrange to catch up with my premiums, but they went ahead and cancelled my membership as of 30/11/2018, without my knowledge. All good and well, I decided to join a new medical aid, and therefore did not pay the December fees. MEDIHELP was so unprofessional that they deducted thew NEW membership fees from my bank account in January 2019. Now, my question is, they are VERY quick to deduct ******** membership fees, but very slow to supply service to their members. I have tried to get the money paid back to me without any luck! It is all about money making, and NOTHING about service to the members. I have sent about 6 e-mails to the e-mail addresses supp****, but not ONCE could any one make a call to me to discuss any of my queries. I am very upset, as I feel that medical aids where there to assist with the well-being of a person, seems like, they are only another money making business.