LO
Lebo O
1 reviews | Active since Aug 2014
12 Mar 2024, 08:52
Disappointed
Medihelp will leave you frustrated about their lack of sense of urgency while you are dealing with pain. I was admitted for emergency on the 8th March, hospital requested authorisation on the same day I understand there's an issue of authorisation not done over the weekends which doesn't make sense to me.monday the 11th I called to follow up and I was told that the authorisation dept has left already and the authorisation is still pending,so I have been in hospital in pain since Friday night and Dr's cannot do anything pending authorisation,can someone please have the spirit of empathy and Ubuntu and assist please.the Dr also needs authorisation for MRI which I guess I'll have to wait forever.
Helpful (0)
Replies (5)0
Replies (5)
Medihelp's replyOfficial
12 Mar 2024, 09:34Dear Lebo
Thank you for taking time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Thank you for taking time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Medihelp's reply12 Mar 2024, 09:34
Official
Dear Lebo
Thank you for taking time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Thank you for taking time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
LO
Lebo O's updateReviewer Update
12 Mar 2024, 11:50It's almost midday, still waiting in limbo I called the call centre line and have been holding for almost 35 minutes no answer, medihelp please help am supposed to be focus on my recovery and he I am chasing you guys to provide a service.
My membership ship no.is *** please assist
My membership ship no.is *** please assist
LO
Lebo O's update12 Mar 2024, 11:50
Reviewer Update
It's almost midday, still waiting in limbo I called the call centre line and have been holding for almost 35 minutes no answer, medihelp please help am supposed to be focus on my recovery and he I am chasing you guys to provide a service.
My membership ship no.is *** please assist
My membership ship no.is *** please assist
Medihelp's replyOfficial
12 Mar 2024, 12:49Dear Lebo
Medihelp did contacted you this morning to no avail and sent you an email in this regard.
A senior consultant will contact you again.
Kind regards
Medihelp Customer Care
Medihelp did contacted you this morning to no avail and sent you an email in this regard.
A senior consultant will contact you again.
Kind regards
Medihelp Customer Care
Medihelp's reply12 Mar 2024, 12:49
Official
Dear Lebo
Medihelp did contacted you this morning to no avail and sent you an email in this regard.
A senior consultant will contact you again.
Kind regards
Medihelp Customer Care
Medihelp did contacted you this morning to no avail and sent you an email in this regard.
A senior consultant will contact you again.
Kind regards
Medihelp Customer Care
LO
Lebo O's updateReviewer Update
12 Mar 2024, 13:33Was this information requested from the hospital or am I expected to provide these details or I nee to get someone in the hospital to provide you with the information?
Benefits cannot be confirmed for this hospital admission due to insufficient information.
Kindly provide the following outstanding information to support the reason for admission and to extend the length of stay:
1. A detailed Treatment plan including intravenous and oral medications
2. More clinical information, symptoms and duration prior admission, radiology report
3. Procedure codes (If applicable),
The information can be send to *** .
Benefits cannot be confirmed for this hospital admission due to insufficient information.
Kindly provide the following outstanding information to support the reason for admission and to extend the length of stay:
1. A detailed Treatment plan including intravenous and oral medications
2. More clinical information, symptoms and duration prior admission, radiology report
3. Procedure codes (If applicable),
The information can be send to *** .
LO
Lebo O's update12 Mar 2024, 13:33
Reviewer Update
Was this information requested from the hospital or am I expected to provide these details or I nee to get someone in the hospital to provide you with the information?
Benefits cannot be confirmed for this hospital admission due to insufficient information.
Kindly provide the following outstanding information to support the reason for admission and to extend the length of stay:
1. A detailed Treatment plan including intravenous and oral medications
2. More clinical information, symptoms and duration prior admission, radiology report
3. Procedure codes (If applicable),
The information can be send to *** .
Benefits cannot be confirmed for this hospital admission due to insufficient information.
Kindly provide the following outstanding information to support the reason for admission and to extend the length of stay:
1. A detailed Treatment plan including intravenous and oral medications
2. More clinical information, symptoms and duration prior admission, radiology report
3. Procedure codes (If applicable),
The information can be send to *** .
Medihelp's replyOfficial
13 Mar 2024, 09:32Dear Lebo
Feedback regarding the above will be provided to you via email.
Kind regards
Medihelp Customer Care
Feedback regarding the above will be provided to you via email.
Kind regards
Medihelp Customer Care
Medihelp's reply13 Mar 2024, 09:32
Official
Dear Lebo
Feedback regarding the above will be provided to you via email.
Kind regards
Medihelp Customer Care
Feedback regarding the above will be provided to you via email.
Kind regards
Medihelp Customer Care