Disappointed

I am very disappointed in the treatment i received from Medihelp. I receive my chronic medication from them of which i make a payment each month end and then they will only forward it to me. I made a payment on the 26 May and the actual debit order for the month subscription goes through on the last day of the month - all this was done on time. However i received various smses stating my membership is suspended - I could not figure how this was possible, so when checking my statement they had no allocated the chronic medication payment - a mere R421.00 and never mind the actual subscription is R7900.00 they literally suspended me, no fault of mine at all. So i sent a message on the member zone and all I receive is an sms to say my benefits are re-instated. No apology no absolutely nothing. What if I had an emergency, they would have been quick to say that my membership is suspended. And yet it was them not allocating their payments. I am highly upset and very disappointed, especially that I have been with them for years and then get this treatment. Its very sad that the human touch is gone and nobody really cares.