EC
Elzette C
1 reviews | Active since Mar 2016
05 Apr 2016, 15:30
Disappointed
Good day, on 9th March I went to see a doctor and paid the consultation fee cash. The receptionist provided me with an invoice and receipt to provide medihelp when submitting my claim. I logged onto Medihelp's website, logged the claim, attached the invoice and receipt and received an sms on 19th confirming Medihelp received my claim submitted. Today I opened my latest statement sent by medihelp (dd 03/04) and discovered that Medihelp paid the money to the service provider on 31/03 (where they should have paid me) The call centre agent then informed me Medihelp can recall the payment and pay the funds to me however this can take 2 - 3 weeks!!! What is the use of logging a claim online only for the medical aid to pay the wrong party? I contacted the doctor and they will refund me. I never had trouble with Medihelp and always referred friends and family to try their services but after this I am seriously considering cancelling my membership to change to a medical aid who takes note of what is being sent to them and who will action the request the way it should be done.
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Medihelp's replyOfficial
06 Apr 2016, 06:32Hello e.cantarello,
Medihelp has always been renowned for our good track record in terms of service delivery, but from your enquiry it is evident that you have not experienced the high quality service our members have become accustomed to.
Medihelp is committed to rendering an effective service to all its clients and we therefore appreciate it if problems are brought to our attention, as this allows us to improve our service.
Your complaint was referred to our client service department for investigation and a consultant will contact you in this regard.
Kind regards
Medihelp Customer Care
Medihelp has always been renowned for our good track record in terms of service delivery, but from your enquiry it is evident that you have not experienced the high quality service our members have become accustomed to.
Medihelp is committed to rendering an effective service to all its clients and we therefore appreciate it if problems are brought to our attention, as this allows us to improve our service.
Your complaint was referred to our client service department for investigation and a consultant will contact you in this regard.
Kind regards
Medihelp Customer Care
Best regards,
Medihelp's reply06 Apr 2016, 06:32
Official
Hello e.cantarello,
Medihelp has always been renowned for our good track record in terms of service delivery, but from your enquiry it is evident that you have not experienced the high quality service our members have become accustomed to.
Medihelp is committed to rendering an effective service to all its clients and we therefore appreciate it if problems are brought to our attention, as this allows us to improve our service.
Your complaint was referred to our client service department for investigation and a consultant will contact you in this regard.
Kind regards
Medihelp Customer Care
Medihelp has always been renowned for our good track record in terms of service delivery, but from your enquiry it is evident that you have not experienced the high quality service our members have become accustomed to.
Medihelp is committed to rendering an effective service to all its clients and we therefore appreciate it if problems are brought to our attention, as this allows us to improve our service.
Your complaint was referred to our client service department for investigation and a consultant will contact you in this regard.
Kind regards
Medihelp Customer Care
Best regards,