Debit order? Power of Attorney? What's the story?

<p>I wrote in to medihelp asking them not to debit my account for the subscription i pay. I sent this request through on the 20th of September 2016. On the 23rd of September 2016, I received an email confirming that the debit order had been cancelled. The first subscription was due 01 November 2016. I did an EFT on 31 October 2016, and sent through the proof of payment. On 01 November 2016, the debit order went off. I sent through an email on 02 November 2016-to which I received an automated email advising that my query was being attended to. I called through later that day, and was assisted by a young lady who asked that my brother complete the third party access permission form. The form was completed and sent through on Thrusday, 03 November 2016. No feedback. I called in on 07 November 2016 (call ref T ********** 2) and spoke to Dayalin. He asked that I send through proof of the debit order as well as the eft proof of payment to ********** I did this on the same day. I called in today (ref ********** 9) and spoke to a fellow by the name of Waylin (who was very rude to say the least), who then told me that I need to send in copies of my brothers ID (this was now a first-neer has this been requested of me as the payee f said subscription at ANY point of my dealings-nor was this requested when I called through yesterday, and nor was it requested when I initially asked for the debit order to be cancelled). I told this fellow that I was calling for feedback on a debit order matter and at no point was this requested of me. I asked to speak to his line manager, and was placed on hold-only for him to tel me that the line manager would not speak to me as I did not have power of attorney. What. On. Earth.</p> <p> </p> <p>How does anything ever get done there? Not once have a recevied the same story from two people. And all I want-is for YOUR error in debiting my account to be rectified. Not the runaround.</p> <p> </p> <p>My. Goodness.</p>