AWvS
Adele Winefred van Staden

1 reviews | Active since Nov 2016

29 Nov 2016, 15:34

Death of Husband

<p>After the death of my father, my mother had to re-apply for membership. We tried to get hold of someone at Medihelp who would be able to help her as she was already a dependent on my father's membership at medihelp. She is almost 70, had to say goodbye to her husband, had to sell their house and move to Potgietersrus in a week's time. NO SUPPORT FROM MEDIHELP TO KEEP HER COVERED NOW FOR 2 WEEKS! They have all of her details! She just needs to be covered ASAP</p>

0
Replies (2)
Medihelp
Medihelp's reply30 Nov 2016, 08:57
Official

Dear adelesykes

Please accept our sincerest condolences with the loss of your father.

Your enquiry regarding you mother's continued membership has been forwarded for urgent investigation and one of our consultants will contact you in this regard.

Kind regards

Medihelp Customer Care

Medihelp
Medihelp's reply30 Nov 2016, 14:55
Official

Dear adelesykes

As explained during today’s telephone conversation with your mother, she could not be enrolled as a member in her own right without completing a membership application form.

Her application form was received today and her membership will be finalised soon.

Kind regards

Medihelp Customer Care