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Can a Director or the CEO please call me regarding an issue that I have with this company since last year already. After receiving a call in September 2018 from a Consultant offering me a special offer on their medical aid offerings, I took them up on their offer and cancelled my existing medical aid. What then transpired was the fact that the first month no debit order went off. When I enquired about this as I need to use my medical aid as I have three family members that are on chronic medication and require their medication, I was advised that the debit order will only go off next month as I joined to late in the month which they admitted was not advised to me and they were at fault. I advised the consultant that I will then rather purchase the medication and that they can start my medical aid membership from the 1st of the following month which was agreed upon. It was then that my nightmare started, before the end of that month, I received an SMS by Medihelp advising my account was in arrears. I then contacted them and explained what was agreed upon only to be told that the people I signed up with does not work for Medihelp and I must just pay the money which I advised I was not going to do. They advised that they will investigate and get back to me. I felt so aggrieved as I just moved from my current Medical Aid which I was with for 17 years to come to this poor administration. The following month my debit order went off and I was still get messaging messages about the one month in arrears. I advised them that I'm not going to pay it as it was not an error on my side and that I advised that they could just start the plan a month later which is not rocket science. I was advised that I will be handed over and that they will get their money from me if I don't pay. It felt as if I was dealing with a mafia organisation in which I said well then as per the CPA, cancel this entire deal and I reversed the one debit order. I advised them that during this time period I have not used any of your services as I was waiting on them to resolve this matter which was not done. Low and behold, I get an email and SMS from a collection company that they handed me over for collection. Is this how companies make money these days when the economic climate is bad. Medihelp, I'm very sorry but you tried your luck with the wrong person. I'm giving you 24 hours to call me with a solution or else I'll be lodging this matter with the Council for Medical Schemes along with my other entities I'm involved in.