*****et medical aid
<p>Aftwr I cancelled my medical aid with Medihelp they continued to debit my account. I disputed the debits with my bank and guess what? Medihelp *******ly black listed me for months! After my complaint to the medical aid ombudsman they claim that I have credit which is owed to me to me and the medical ombudsman. They are dishonest and croooks. Need I mention that I never consulted any GP, including my dependent but they now claim that I went to hospital and no longer owe me over a R1000 and will only pay R400? I paid then R2400 for 5 months without using their medical aid not once once, they *******ly black listed me and now won't pay back the money they owe??? I'm seeking legal advice firstly for being black listed *******ly and for my money which I haven't gotten it's been over a week now! Never join Medihelp my suspension is that if your have a black accent your get poor service and they generally don't respect us because we are just ******s but they want our ****** money. </p>
Dear tokelo-nhlapo
In terms of our Rules, members who wish to voluntarily terminate their membership must notify Medihelp in advance in writing. Medihelp has no record of any written request submitted by you in October 2014 to terminate your membership. Kindly provide us with proof of submitting such request, for further investigation.
Medihelp implemented the standard process to recover your arrears subscriptions after you failed to pay your subscriptions for November and December 2014 and for January 2015. Medihelp eventually terminated your membership on 31 October 2014, the last date on which you paid membership fees. On enquiry, no adverse information regarding your credit record was found on the National Credit Bureau (ITC).
Medihelp refunded an amount of R446,21 to you on 20 October 2016 which will be available for withdrawal within 3-5 workdays. This amount relates to your medical savings account contribution for October 2014. A further amount of R99,04 in respect of interest earned on your medical savings account will also be refunded to you soon.
Also note that the amount of R2 120,00 for post-hospital services indicated on your statement refers to the available benefit for these services at the time of your membership and was not taken into account when Medihelp calculated your membership fees.
Medihelp strives to maintain a good relationship with its members and former members, but this requires mutual respect by all parties involved. Offensive comments and language are not warranted in any situation, especially on social media, as it constitutes defamation. Medihelp treats all its clients with respect and would appreciate it if you would in future respond in the same professional manner.
A detailed letter will follow.
Kind regards
Medihelp Customer Care
Dear tokelo-nhlapo
In terms of our Rules, members who wish to voluntarily terminate their membership must notify Medihelp in advance in writing. Medihelp has no record of any written request submitted by you in October 2014 to terminate your membership. Kindly provide us with proof of submitting such request, for further investigation.
Medihelp implemented the standard process to recover your arrears subscriptions after you failed to pay your subscriptions for November and December 2014 and for January 2015. Medihelp eventually terminated your membership on 31 October 2014, the last date on which you paid membership fees. On enquiry, no adverse information regarding your credit record was found on the National Credit Bureau (ITC).
Medihelp refunded an amount of R446,21 to you on 20 October 2016 which will be available for withdrawal within 3-5 workdays. This amount relates to your medical savings account contribution for October 2014. A further amount of R99,04 in respect of interest earned on your medical savings account will also be refunded to you soon.
Also note that the amount of R2 120,00 for post-hospital services indicated on your statement refers to the available benefit for these services at the time of your membership and was not taken into account when Medihelp calculated your membership fees.
Medihelp strives to maintain a good relationship with its members and former members, but this requires mutual respect by all parties involved. Offensive comments and language are not warranted in any situation, especially on social media, as it constitutes defamation. Medihelp treats all its clients with respect and would appreciate it if you would in future respond in the same professional manner.
A detailed letter will follow.
Kind regards
Medihelp Customer Care