Congratulations on *****ing customers of 6 year over!

My husband and I were both unemployed for 6 months. The last 3 months I missed the payments on the medical aid. I got a request from the debtors department to repay an amount of R5226 at the end of July. I informed them that I've only started working again as of the 24th and would only get a salary at the end of August and requested an amendment of the agreement to include 3 repayments instead of 2 (as I won't be able to make payment before end of August). To which I received no response. Another email requesting feedback to no avail. I called on 3 separate occasions but was told that the illusive Hannelie is not in the office and not to bother leaving a message as she prefers emails (which she never responds to). Another 2 emails on the subject with no response. At this time it was the end of August and I made the payment as requested of R5226. At this point I started getting SMS's informing me that I have not made the entire payment. I phoned the call center and emailed the debtors department again, twice, with the proof of payment requesting feedback as I have paid the amount as stipulated in the agreement (that was never bothered to be amended). I received an SMS that my membership has been cancelled. To which I've sent another 2 emails to your debtors department again. They informed me that they will send the information to another department to decide whether to reinstate my membership. They sent me an SMS to inform me that it's been declined. I don't understand how much more I could've done. Other than making the payments monthly, which was impossible as we didn't have an income. The SMS was even kind enough to request that I can reapply. Like hell! I've kept all emails sent to your debtors department, which I will send to you by request. I've always considered Medihelp to be a great medical aid and even recommended it to a couple of people. I'm really disappointed that I'm not able to continue with the scheme. That being said - I know you are not in the position, nor do you care to help your (ex) customers, who has been on the medical aid for 6 years, when you have situations they cannot control nor predict. Seeing that I've paid the R5226 in vain at the end of August, please reimburse me this amount. It would go a great deal in order to support my family who has already suffered a tremendous financial loss due to unemployment. And to put the cherry on top, your membership certificate states that my membership was cancelled as of end June. Even though my last payment was end of August. Which means no medical aid will cover my current pregnancy nor the birth. So you *****ed me over once again. Well done!